Account assistance
For profile or account questions, tell us the email address used for WiseWay. Never send your password, access token or recovery code.
WISEWAY SUPPORT
How can we help?
Find the right next step for account, login, privacy, safety and technical questions.
EMAIL SUPPORTsupport@wisewayapp.com
Expected response time: within 2 business days. Urgent safety or emergency situations should be directed to local emergency services.
Login assistance
Use “Forgot password?” on the login screen. Open the reset link on the device where WiseWay is installed, then return to the app.
Subscription assistance
The inspected WiseWay release does not sell subscriptions, digital goods or Coins. If you see an unexpected store charge, verify the app name and contact Apple or Google billing support.
Privacy requests
Email support with “Privacy request” in the subject. We may ask for reasonable account verification before providing or deleting account information.
Report a user
Open the user’s profile or the relevant social screen and choose Report. Use Block when you need to stop further contact.
Report inappropriate content
Use the Report action attached to the photo, message or profile where available so the moderation team receives the correct context.
Technical troubleshooting
Update WiseWay, confirm your internet connection, close and reopen the app, then restart the device. Include the app version, device model and steps that reproduce the problem.
PERMANENT ACCOUNT DELETION
Delete your account from the app.
- Open Profile in WiseWay.
- Open Settings.
- Choose Delete Account.
- Read the warning and complete both confirmation steps.
Account deletion is permanent and cannot be undone. If the in-app flow fails, email support@wisewayapp.com.
POLICIES